What is Error 0x800ccc0d or 0x800ccc0f ?

Last modified: February 24, 2020
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Error 0x800ccc0d or 0x800ccc0f

What is Error 0x800ccc0d or 0x800ccc0f?

The information in this KB article applies to:
Microsoft Office Outlook 2003 ,Microsoft Outlook 2002 ,Microsoft Outlook 2000 ,Microsoft Outlook Express 6 for Windows ,Microsoft Outlook Express 5.5 for Windows

SYMPTOMS

When you try to send and receive e-mail, you may receive one of the following error messages:

Firstly, the server could not be found. (Account:account name, POPserver:’mail’, Error Number: 0x800ccc0d)

-or-

Secondly, task ‘server name – Sending and Receiving’ reported error (0x800ccc0f): ‘The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K’

-or-

Thirdly, your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Account: account name,Server: ‘server name’,Protocol: POP3,Server Response: ‘+OK’,Port: 110,Secure(SSL): N0,

Error Number: 0x800ccc0f
CAUSE

This error message occurs when Outlook or Outlook Express cannot establish a connection with your e-mail server.

WORKAROUND

After that, to work around this problem, use one of the following methods as appropriate for your situation.

Method 1:

Confirm That Your E-Mail Server Settings Are Correct
For information about the correct settings for your e-mail server, contact your Internet service provider (ISP) or system administrator.

Method 2:

Configure Firewall Software
However, Configure your firewall software to grant access to the Internet for the following files:
For Outlook Express: Msimn.exe
For Outlook: Outlook.exe

By default, most e-mail clients have to have outbound access on port 110 and inbound access on port 25.

Method 3:

Check the Symantec Web Site for Additional Suggestions
If you have the Norton antivirus e-mail feature enabled, you may have to do additional configuration to use Outlook or Outlook Express with the Norton antivirus e-mail feature.

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