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HOW TO: Setup Trusted Senders in SmarterMail

Last modified: January 18, 2021
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Estimated reading time: 2 min

How to setup Trusted Senders in SmarterMail

It is important to check your Webmail account on a regular basis to manage your Junk E-mail folder. Mail flagged as spam or junk email won’t be delivered to your Inbox in Outlook, Apple Mail or other mail applications.

If legitimate email messages are being marked accidentally as spam, and you know they are from a legitimate email address, there is a way to rectify this problem by using the Trusted Senders feature in SmarterMail. This feature allows you to “whitelist” email addresses or domains, thus bypassing the spam filter.

If messages from a known or a legitimate email address are being marked as spam, you can rectify the problem by using the “Trusted Senders” feature in SmarterMail. This feature allows you to whitelist email addresses or domains so they will bypass the spam filtering rules you have set up.

NOTE: Any content filtering rules you have configured will NOT be bypassed by adding users to the Trusted Senders list.

Firstly, click the down arrow button to scroll down in the left navigation toolbar if the Settings icon is not visible

Secondly, click on the Trusted Senders option under My Settings

Then, click the New button to create a new Trusted Sender

Enter the email addresses or domains you wish to designate as trusted senders and then click the Save button

You now know how to setup Trusted Senders in SmarterMail.

Setup Trusted Senders At different Level

At a server level:
  1. Firstly, log into SmarterMail as the SmarterMail admin.
  2. The, Click on Security in the left hand column (The shield icon).
  3. Click on Trusted Senders.
  4. After that, Click New to create a new entry.
  5. Type in the email address or domain you wish to add as a trusted sender.
  6. Lastly, Click Save.
At a domain level:
  1. Firstly, Log into SmarterMail as the Domain admin.
  2. Next, Click on Settings in the left hand column (The gear icon).
  3. Expand Domain Settings, if needed.
  4. Then, Click on Trusted Senders.
  5. Click New to create a new entry.
  6. Type in the email address or domain you wish to add as a trusted sender.
  7. Lastly, Click Save.
At a user level:
  1. Firstly, Log into SmarterMail as the SmarterMail user.
  2. Secondly, Click on Settings in the left hand column (The gear icon).
  3. Expand Domain Settings, if needed.
  4. Next, Click on Trusted Senders.
  5. Click New to create a new entry.
  6. Type in the email address or domain you wish to add as a trusted sender.
  7. Lastly, Click Save.
Adding an email address or domain as a trusted sender will exempt it from spam checks, and prevent it from being sent to your spam folder. Trusted senders will still be subject to incoming SMTP blocking, if configured.
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