Email to Hotmail or Gmail goes to Junk / Spam folder

Last modified: April 13, 2020
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Email to Hotmail or Gmail goes to Junk / Spam folder

ISSUE: Email to Hotmail or Gmail goes to Junk Spam folder

POSSIBLE REASONS:

Firstly, IP not set with proper SPF or PTR records.
Secondly, IP is blacklisted and has been classifed as spamming IP.
Thirdly, High volume of emails goes to Hotmail /Gmail server from IP or source that has been classified by Hotmail/Gmail users as Junk or Spam mail.

If any of the IPs were earlier blacklisted, it may take some time (estimate about 3-7 days) for Gmail and Hotmail filtering systems to establish that your email gets valid messages.

Please request Gmail/Hotmail user (recipient) to mark your emails as Not Junk or Spam. For spam filtering system to learn Email to Hotmail or Gmail goes to Junk / Spam folder.

For more information, you can check the following links:
Hotmail: [  http://mail.live.com/mail/junkemail.aspx  ] –> SmartScreen
Gmail: [  https://support.google.com/mail/answer/81126  ] –> “Delivery”
KB: [  http://gmailblog.blogspot.com/2012/03/learn-why-message-ended-up-in-your-spam.html  ]

For Hotmail Users-emails will still land in Junk Folder during the IP mitigation period or after IP blacklisting issue has been resolved: please note that the Hotmail IP mitigation period will be days (48 hours).

During this period, emails may land in the junk folder of Hotmail customers. Users are recommended to click on “Not Junk” option in the email folder listed above to avoid future messages from landing in junk folder and to speed up the mitigation process.

See screenshot below – “Not Junk” option:

email-junk folder-click-on-Not-Junk
Click on Not Junk

 

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